Customer cases and returns with an owner and a due date, supplier terms answered with the clause cited, and live stock and order questions asked in plain English against the system you already run.
None of this is retail-specific software. It is the same cases, knowledge and live-data layer every Plexxa workspace gets, pointed at the questions a shop floor and buying team ask all day.
Every complaint, return and warranty claim becomes a case with a priority, an owner and its follow-ups. The customer record keeps the history, so the next person picking it up can see what already happened.
Load supplier agreements, price lists, warranty terms and returns policies. Staff ask in plain English and get the answer with the clause cited, instead of digging through a shared drive or asking a buyer.
Point Plexxa at the database you already run and ask about stock, orders or customers in plain English. Queries are read-only and run at the moment you ask, so the number is current rather than copied overnight.
Nothing here is a separate product. The same assistant, knowledge library and controls come with every Plexxa workspace, whatever industry you are in.
PDFs, DOCX, spreadsheets, images with OCR, and whole websites — indexed, refreshed and cited.
Ask your existing database questions at request time — read-only, parameterised, never copied.
Mailbox monitoring, triage, record matching and grounded draft replies — with guarded auto-send.
The CRM layer Plexxa replaces outright, with your records imported from what you run today.
14 days, no card, the full platform. Connect your stock system, load your supplier terms, and see what your team asks first.